Terms and Conditions

Last updated: January 1, 2025

1. Service Agreement

By engaging our security training services, you agree to these terms and conditions. Our security education services are provided on a professional basis, subject to Swiss law and professional regulations.

2. Client Obligations

Clients must provide accurate and complete information necessary for security training services. Timely communication and document provision are essential for effective security education delivery.

3. Confidentiality

We maintain strict confidentiality of all client information in accordance with Swiss security professional standards and regulatory requirements.

4. Fees and Payment

Our fees are based on training type and complexity. Payment terms are specified in individual service agreements. We accept major payment methods and provide detailed invoices.

5. Refund Policy

Our refund policy is designed to ensure client satisfaction while maintaining professional standards:

• Training consultation fees are non-refundable once the consultation has been provided
• For ongoing training services, unused prepaid amounts may be refunded upon written request
• Refund requests must be submitted within 30 days of service completion
• Each refund request is evaluated on a case-by-case basis
• Processing time for approved refunds is typically 5-10 business days